Walt Disney Co.

Spirit Airlines turns to Disney to improve its customer service

Spirit Airlines turns to Disney to improve its customer service

Spirit Airlines, the ultra-low-cost carrier from Florida, has reported some of the biggest profit margins of any airline in the country because of its practice of charging passenger fees for a long menu of basic services.

But the airline also has had the highest rate of complaints by passengers for problems such as canceled flights, delayed departures and poor customer service.

The airline acknowledges it needs to address its damaged reputation and...

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