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StubHub has a confused response to its confusing Web page
StubHub has a confused response to its confusing Web page

When businesses screw up, they too often duck responsibility and tell customers to pound sand. Think of United Airlines recently saying it wouldn't honor thousands of trans-Atlantic tickets mistakenly sold for as little as $75. When consumers mess up, however, many businesses don't hesitate to say that customers are responsible for any and all mistaken transactions, no matter how obvious it may be that an error occurred. Rob Robinson's experience with the online ticket seller StubHub shows how hard it can be to get a company to listen to reason. Robinson's wife, Linda, went on StubHub last week to purchase three tickets to Thursday's performance by the Los...

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