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Unfortunate last-minute lesson in United's rules on kids flying solo

Question: On Dec. 26, my 11-year-old great-nephew, CJ, boarded a United Airlines flight from LAX to Denver and then on to Durango, Colo. He was traveling with his 15-year-old cousin and 13-year-old sister to spend a long weekend with his grandfather, Jim Tencza, and extended family. Jim had booked the tickets weeks before, asking the agent questions to ensure that the three kids would be able to travel together. He was assured that there would be no problems with the younger two kids connecting in Denver. Just before the plane pulled back from the gate, a gate agent pulled CJ from the flight. The agent told CJ's mother, who had remained at the gate to see her children and nephew off,...

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