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Lost luggage surprise: 97% of bags are found, returned within 2 days
Lost luggage surprise: 97% of bags are found, returned within 2 days

Returning from a recent leisure trip to Miami, Jerry Jorgensen landed in Detroit only to face one of the biggest frustrations of air travel: His bag was nowhere to be found. After making several dozen calls, Jorgensen got American Airlines to return his bag. But the Michigan dairy farmer was not happy. The airline "passed me around on the phone like a hot potato," he said. The good news about lost luggage is that airlines worldwide eventually recover 97% of mishandled bags. That is one of 10 surprising facts about flying with luggage that came out of a new study by international air transport technology specialist SITA. The total number of bags that were lost, delayed or...

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