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Arrogance in Uber's top ranks hurting company: Who's the boober now?
Arrogance in Uber's top ranks hurting company: Who's the boober now?

The first time I saw anyone use Uber was in 2012, on the campaign trail.  I was with a bunch of reporters who were peeling off the Paul Ryan bus for a few days of down time. The Ryan team dropped us off after midnight at Washington, D.C.’s Union Station. No one was looking forward to getting a cab at that hour.  Reporters began chattering about Uber. One by one, private cars pulled up, and reporters were whisked into the night. No wait. No hassle. Incredible.   Since then, I’ve used the smartphone-based car service a few times. I almost deleted the app last summer when I got a taste of Uber’s “surge pricing” -- Uber wanted to charge me $100...

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