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Anthem data breach poses a big test for its CEO
Anthem data breach poses a big test for its CEO

In unusually blunt terms, the chief executive of Anthem Inc. told investors recently that his company and the health insurance industry rank last in customer service. That was before the insurance giant disclosed a massive data breach last week affecting as many as 80 million Americans. Now, there's a lot at stake in how CEO Joseph Swedish handles his first full-blown crisis at the nation's second-largest health insurer. Until now, Swedish, 63, had largely succeeded at keeping the company out of trouble while trying to make the company more responsive to consumers who are increasingly calling the shots on their own insurance. In stark contrast, his predecessor lost her job...

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