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Felipe Fuentes

DWP watchdog urges changes in hiring rules, union influence at utility

DWP watchdog urges changes in hiring rules, union influence at utility

In the wake of the botched rollout of a new billing system at the Los Angeles Department of Water and Power that sent inaccurate bills to many customers, a new report by a watchdog agency says the city must make a host of changes to speed up hiring and contracting to prevent similar problems in the future. The report said a root cause of the billing debacle and its messy aftermath was the sluggish way the agency hires and contracts workers, a problem that city ratepayer advocate and the report's co-author Fred Pickel attributes to both municipal rules and union agreements. Resolving those and other problems has been difficult partly because of rapid turnover in the utility's...

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