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U.S. House of Representatives
Trying to talk with IRS can be taxing
Trying to talk with IRS can be taxing

No one expects the federal government to be a model of efficiency. But with a projected deficit of nearly $600 billion this year, you'd think officials would do everything possible to help people pay their taxes. Kathleen Klein thought so. All the Tustin resident wanted to do was schedule an appointment for her and her husband to have some questions answered by an Internal Revenue Service official about their retirement accounts. Thoughtfully, she even waited until tax season was over before seeking a little of the IRS' time. What Klein received in return was a bureaucratic runaround worthy of a cable company (I'm thinking of the recent recording of a Comcast worker...

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