Giving Credit Where Due

Regarding the column “Attacks Leave Many with Trips Not Taken” (Travel Insider, Sept. 23): I think an interesting article might deal with protection provided by credit-card companies for trips canceled.

If your flight was canceled because there were no flights going out after the Sept. 11 attacks, are you entitled to a refund or cancellation of your credit-card charge? If your flight was canceled after service resumed, but the airline had cut back and wanted to get you to your destination on a different flight, do you have any recourse?

I had booked a flight Sept. 13 out of Orange County. On Sept. 12, I called the airline and found that the earliest any flight would go out would be three hours after my scheduled flight.

I asked for a credit back on my credit card. I was told the airline was not giving refunds but would give a credit that must be used in the next year. I protested. It took quite an argument with customer service, but they agreed to credit my credit card.

MICHELLE BRENDEL

Seal Beach