Social Issues

How Airbnb is addressing its racial-bias problem

How Airbnb is addressing its racial-bias problem

In response to growing complaints of racial bias among its users, Airbnb will beef up its nondiscrimination policy, do more to diversify its own workforce and offer implicit-bias training to its hosts, according to a report released Thursday after a three-month review by the company.

But the short-term rental site will not, for now, concede to critics one of their chief requests: abandoning the user photos that make it easy to identify online who is a minority.

"After thoroughly analyzing this issue, I came to believe that Airbnb guests should not be asked or required to hide behind curtains of anonymity when trying to find a place to stay," Laura Murphy, a former...

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