Microsoft Corp. thought it had scored a touchdown when it struck a multiyear deal with the
Too bad television announcers keep referring to the devices as iPads.
The tablet computers, covered in bright blue protective cases, have become a familiar sight on the sidelines this season as coaches and players turn to them to study opponents' moves, review previous possessions and strategize. They're replacing the pages of black-and-white photographs that had long been printed out using fax machines and printers and delivered in binders to teams dozens of times during a game.
The confusion over the Surface tablets began during Week One of the season, when Fox commentator
A similar slip-up occurred on "Monday Night Football" last week when ESPN's Trent Dilfer wondered how long it took
And at Sunday's game between the
"What? I thought it was an iPad," he said.
Microsoft, which reportedly paid $400 million to be the "official sideline technology sponsor of the NFL," is understandably miffed at the free publicity being bestowed upon
"Despite the majority of our friends in the booth correctly identifying the Surface on NFL sidelines, we're working with the league to coach up a select few," a Microsoft spokesman said.
The blunders highlight the difficulty that many tech companies — even enormous ones such as Microsoft — face in a country dominated by iPhones and iPads.
"It's an Everest-like challenge for Microsoft, as well as other tech players that play in the tablet world, to distinguish themselves as their own brand," said Daniel Ives, managing director at FBR Capital Markets. "Apple has essentially established the tablet market as iPad, and part of what Microsoft is trying to do here is change perceptions. It has a lot of challenges in its path just given the cult-like movement behind Apple."
Apple is the No. 1 tablet maker in the world, followed by Samsung and Lenovo. Microsoft doesn't crack the top 5, according to research firm IDC.
Apple's dominance in the tablet market has actually waned recently. But that decline has been almost entirely due to tablets running Google's Android operating system, and not because of the Surface.
Apple's iOS operating system held 52.8% of the worldwide tablet market in 2012, trailed by Android with 45.8%, according to a report by research firm Gartner.
That changed significantly last year, with Android surging ahead and dominating the market with 61.9% and Apple falling to 36%. Microsoft increased its foothold, but still commands only a 2.1% market share.
"In 2013, Microsoft's tablet volumes improved but share remained small," the Gartner report said. "Its ecosystem still failed to capture major consumers' interest on tablets."
Analysts say Microsoft has been aggressively trying to change its image as a stodgy, business-driven company. Led by new Chief Executive
"Our goal with this NFL partnership was to leverage our technology to make the game more efficient, productive and competitive. Streamlining the photo viewing process is our first step toward that goal," Microsoft said in a blog post last month.
As part of the deal, Microsoft provided the NFL with hundreds of Surface Pro 2 tablets, which the league distributes to teams before each game. To ensure a level playing field, each team is given 13 tablets to use on the sideline and 12 to use in the coaches' booth; the teams can only view still photos, not videos, on the tablets, which aren't connected to the Internet.
The tablets are collected at the end of the game and stored by the NFL for safekeeping and to prevent tampering.
By and large, football players and coaches have welcomed the Surface, although many admitted there's been a learning curve. Over the summer, teams were trained by Microsoft representatives on how to use the tablets and were allowed to use the devices during practice to become familiar with them.
"It's been interesting," Cardinals quarterback
By signing the deal with the NFL last year, Microsoft expected prominent brand exposure. The thinking was, if Microsoft is good enough for the NFL, it must be good enough for viewers too.
"Like everything else, it's a good marketing tool for the NFL and for Microsoft, because [fans] get to see the guys over there looking at everything," Stanton said.
The partnership is rolling out in stages. Last year, teams began by hanging Microsoft ads around their stadiums as well as on the hoods of instant replay booths and communication carts near the field. Things ramped up this season with in-game team usage of Surface tablets on the sidelines, the first time that tablets have been allowed by the league during games.
Microsoft also has an individual team relationship with the Seahawks, who play near the company's Redmond, Wash., headquarters.
During training camp, the Seahawks wore logos for Bing — Microsoft's search engine — on their practice jerseys. And before the team's season opener, Microsoft employees gave Surface demos to game attendees at the stadium.
Brian Schneider, special teams coach for the Seahawks, said he has been impressed with the Surface experience. Previously he had to rely on black-and-white faxed pictures that made it hard to pick out uniform numbers, he said. Now the pictures are in color, there is zoom capability and he can write on the screen.
"This is the best technology we've had," he said.
Schneider said he's not surprised that broadcasters and others are struggling to understand that the devices are Surfaces, not iPads. But "that will change," he said. "It's just a matter of time."
Chang reported from San Francisco and Perry reported from San Diego.