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Seeking satisfaction for an unsatisfactory water heater

Columnist David Lazarus answers your consumer questions in this one-minute video.

Bob related a tale of woe involving a tankless water heater.

He purchased the unit from a company called Eternal in 2010. By 2013, he said, it was making a lot of noise and not behaving properly.

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Bob thought his water heater came with a 20-year warranty, but he got stuck with the cost of repairs.

His question: Who regulates tankless water heaters?

For the answer, and what probably happened in this case, check out today's Ask Laz video.

If you have a consumer question, email me at asklaz@latimes.com or contact me via Twitter @Davidlaz.

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