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Paying extra to fix a buggy video game console

Columnist David Lazarus answers your consumer questions in this one-minute video.

Eugene is thinking about buying an Xbox One game console. but he's worried about extra charges if the device turns out to be all buggy.

Buggy tech is a worry shared by most users. You think everything should be running smoothly because a gadget is new, and it turns out the software still needs patching.

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A game console is basically a personal computer in new clothes, so it's a very real concern that something can go kerblooey on the coding level.

What's my advice for Eugene? Check out today's Ask Laz video for the answer.

If you have a consumer question, email me at asklaz@latimes.com or contact me via Twitter @Davidlaz.

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