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Aetna Inc.
Survey: Kaiser leads in customer satisfaction, Blue Shield ranks last
Survey: Kaiser leads in customer satisfaction, Blue Shield ranks last

For the seventh consecutive year, Kaiser Permanente ranked highest in customer satisfaction for health insurance among California policyholders, according to ratings firm J.D. Power & Associates. But two other major rivals -- Blue Shield of California and Anthem Blue Cross -- scored the lowest on member satisfaction among seven California health plans. In its annual survey, J.D. Power surveyed more than 34,000 customers of 136 commercial health plans in December and January in 18 regions across the country. The firm asked about coverage, provider choice, cost, customer service, claims processing and communication. Nationally, the average satisfaction score was 669 out of 1,000 possible...

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