PricewaterhouseCoopers

DWP customers will have to keep waiting for refunds

DWP customers will have to keep waiting for refunds

L.A. Department of Water and Power officials announced more than a year ago that they would refund tens of millions of dollars to Angelenos who were overbilled because of a faulty computer system. But customers are still waiting and it will be 2017 before they see any money.

Under a $44-million proposed class-action settlement announced in August 2015, customers were to receive a refund or credit by June of this year. However, the payments have been repeatedly delayed as an independent monitor sifts through DWP documents to find every customer who may have received a faulty bill. 

The settlement could receive preliminary approval at a court hearing scheduled for...

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