Four years ago, United Airlines told families with small children that they had to wait to board like everyone else.
But the Chicago-based carrier is reversing that boarding policy. Starting Feb. 15, families with children age 2 or younger can board before other passengers, except for those with disabilities and active-duty members of the military in uniform.
The change brings United in line with most major airlines that have already adopted a family-board-early policy.
The airline says it made the change because letting families pre-board was a top recommendation that came out of an October survey of employees and passengers.
But Seth Kaplan, managing partner at...
A United Airlines jet taxis at O'Hare International Airport.