Question: I have had long delays on United Airlines in September and October. The only way to get through to them is to email customer care. I have emailed United and have not heard back and wonder if there’s a magic way to get through.
Answer: If you are sitting on a plane and fuming because things aren’t going well — happy Thanksgiving travel, by the way — know that your best time to complain is right now.
We’ll get to why in a few paragraphs. And we’ll also get to the specific answer to Allen’s question at the end of this column.
But for openers, let’s talk about steps...
A United Airlines jet taxis at O'Hare International Airport.