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60 Minutes (tv program)
New VA chief may fire 1,000 staffers over healthcare scandal
New VA chief may fire 1,000 staffers over healthcare scandal

The U.S. Department of Veterans Affairs announced a series of reforms Monday aimed at improving the agency’s customer service after concerns about substandard healthcare forced a leadership change earlier this year. Three months after taking the helm, Veterans Affairs Secretary Robert McDonald unveiled plans to create a chief customer service officer tasked with overseeing an agency-wide program to streamline the department’s regional centers into a single network. In an interview with CBS' “60 Minutes” on Sunday, McDonald said that 35 staffers also will lose their jobs and 1,000 additional workers may be fired -- all of whom “violated our...

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