Frederica Wilson

Lawmakers grill airline executives and warn: Treat customers better, or we'll force you

Lawmakers grill airline executives and warn: Treat customers better, or we'll force you

If airlines don’t work to fix customer service issues on their own, the government will need to step in, U.S. lawmakers told several airline executives Tuesday.

That bipartisan message — along with sharply worded comments about airlines’ treatment of passengers — came during a hearing before the House Committee on Transportation and Infrastructure.

“If you want to keep treating us this way, fine,” Rep. Michael E. Capuano (D-Mass.) said. “But there will come a day when Congress won’t accept it anymore on behalf of the American people.”

Lawmakers questioned airline executives about a number of customer service concerns including overbooking policies as well as the...

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