If airlines don’t work to fix customer service issues on their own, the government will need to step in, U.S. lawmakers told several airline executives Tuesday.
That bipartisan message — along with sharply worded comments about airlines’ treatment of passengers — came during a hearing before the House Committee on Transportation and Infrastructure.
“If you want to keep treating us this way, fine,” Rep. Michael E. Capuano (D-Mass.) said. “But there will come a day when Congress won’t accept it anymore on behalf of the American people.”
Lawmakers questioned airline executives about a number of customer service concerns including overbooking policies as well as the...