Los Angeles Department of Water and Power

L.A. Mayor Eric Garcetti promises improved customer service at DWP

L.A. Mayor Eric Garcetti promises improved customer service at DWP

The Los Angeles Department of Water and Power has infuriated customers with its billing screw-ups, long telephone wait times and unfettered spending.

After winning the Los Angeles mayor’s race in 2013, Eric Garcetti vowed to overhaul the agency, promising more oversight and better service at the nation’s largest government-run utility.

On that front, he’s relied on performance yardsticks to track DWP progress and brought in new hires. He also backed an unsuccessful ballot measure last fall that would have overhauled the utility.

On Tuesday, Garcetti took a different approach in his DWP reform campaign. He reached back more than 200...

47°