AT&T reports a surprise loss of subscribers. Its stock has its worst day since 2002

AT&T, coming off five straight quarters of wireless customer gains, was hit hard by dwindling tablet subscriptions.
(Matt Rourke / Associated Press)

AT&T Inc. suffered its biggest stock decline in more than 16 years Wednesday after posting a surprise loss of subscribers last quarter, sparking fears for investors the day after rival Verizon Communications Inc. reported strong results.

AT&T shares fell 8.1% to $30.36, its biggest single-day decline since July 2002. Third-quarter profit amounted to 90 cents a share, excluding some items; that fell short of analysts’ estimates of 94 cents.

AT&T, which was coming off five straight quarters of wireless customer gains, was hit hard by dwindling tablet subscriptions. The devices have become less popular, and many people don’t see a need to keep paying monthly connection fees for them. With the rise of online video services such as Netflix and Amazon, AT&T also has seen a troubling erosion of its pay-TV customer base.


The Dallas company reported a loss of 232,000 regular monthly wireless subscribers. Analysts expected a gain of 89,000. The big factor was the loss of 420,000 tablet customers in the quarter. Excluding tablets and other devices, AT&T gained 69,000 regular monthly phone customers.

Also, AT&T’s video subscriber growth stalled after three sequential quarters of gains. The company lost 297,000 TV customers, a disappointment to analysts who had predicted a gain of 53,000. Subscriber growth at DirecTV Now, AT&T’s online TV service, has helped cushion the steady decline of satellite TV customers in the last several quarters, said Kevin Roe, an analyst with Roe Equity Research.

“That has been largely working, until now,” Roe said.

After Wednesday’s rout, which was worsened by a broader market slide, AT&T shares are down 22% this year.

Subscriber pressure contributed to AT&T’s decision to branch out. It transformed its business this year by acquiring Time Warner Inc., including popular media properties such as HBO and CNN, turning the former Ma Bell into a media conglomerate. Still, the payoff from that $85-billion deal, which closed in June, remains a ways off.

Verizon, meanwhile, has passed on mega-deals and instead focused on its core business. It posted surprisingly strong earnings and wireless-subscriber gains Tuesday, highlighting the contrasting strategies of the two phone giants.

Investors will be looking for signs that AT&T can turn the Time Warner merger into opportunities to sell more advertising and keep customers loyal. The business contributed 5 cents a share to earnings last quarter, but the synergies of the deal will take longer to bear fruit.


Meanwhile, you can expect the pay-TV side of the business to have some continuing challenges, said Walt Piecyk, an analyst with BTIG.

“It’s tough to make money in the video business, especially when Google is charging $40 for YouTube TV,” Piecyk said. And it’s extra hard as people come off discounted price plans. “The challenge will be whether they can keep those customers when there are cheaper, skinnier offers available in the market.”


2:20 p.m.: This article was updated with the closing stock price and additional details.

This article was originally published at 8:40 a.m.