Cost of Subscription
How much is a subscription on the iPhone/iPad app?
There are two levels of participation in the LA Times mobile app:
- Visitor: Enjoy 5 free articles each month in the LA Times mobile app.
- Unlimited Digital Access subscriber: This is your all-access pass to the LA Times app, latimes.com as well as other benefits for $7.99 a month.
What do I get with my subscription?
Your Unlimited Digital Access subscription includes access to the eNewspaper and latimes.com. You will need to create a registration in the app so that you have a username and password to use for access to the eNewspaper and our website. If you tap eNewspaper from the app's navigation menu, you will be directed out of the app and to an external browser window, and you will be asked to log in with the username and password you created in the app.
To create a registration, open the Settings menu by tapping the icon in the top-left header of the app, and click Log In. At the bottom of the login screen, look for the text that says "Don't have a LA Times account?" and tap Register Now.
When do I get charged?
- Payment will be charged to iTunes Account at confirmation of purchase.
- Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
- Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.
- Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.
- Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.
I purchased a subscription through the app. How do I cancel?
Information on how to view, change or cancel a subscription purchased on an iPad or iPhone can be obtained here: http://support.apple.com/kb/ht4098
Registration / Login
I purchased a subscription through the app on my iPhone/iPad but don't remember creating a registration.
The iPhone/iPad app does not require subscribers to register after they purchase their subscription. You can go through the registration process by tapping the "hamburger" icon in the left corner of the app homepage. Then tap on Log In from the menu, then tap on Register Nowat the bottom.
I tried to register and it says "Looks like you already have an account." What do I do now?
The email you are trying to register seems to already be in our system. Try logging in with that email along with the password you initially created.
I can't remember my original password.
Tap on "Reset Password" from the login screen. You'll then enter your registered email and will be emailed a link to reset your password. Just click the link in the email and then create your new password of 6 characters with a combination of letters and numbers.
I'm still not able to get in, even after resetting my password. Help!
Tap on Email from the Support screen and you'll be able to send an email to our support team for assistance. Please be sure to include any error messages or screenshots necessary.
How do I login if I'm registered through a social provider such as Google+, Twitter or Facebook?
Just tap on the icon for the social provider you are registered with, located on the login screen. Then login with your information for that provider.
I purchased an app subscription but am not able to read any stories.
Open the menu by tapping the settings (gear-shaped) icon in the top-right corner of the home page. Under the SUBSCRIPTIONS header, tap Restore Purchases. iTunes will then check that there is a valid subscription associated with your iTunes account and refresh the settings, allowing you to read stories.
I purchased an Unlimited Digital Access subscription through the app but am not able to read stories on latimes.com.
Open the menu by tapping the "hamburger" icon in the top left corner of the home page. Tap on Your Subscription at the top of the menu and verify your subscription level by checking to see what subscription is listed under Your Current Subscription. If you do not see a subscription listed, tap on Support, then tap on Restore Purchases. iTunes will then check that there is a valid subscription associated with your iTunes account and refresh the settings, allowing you to read stories.If it says Digital All Access, be sure that you are logged into latimes.com with the same email and password that is logged in on the app.
Will I have access to the eNewspaper through the app?
The eNewspaper, the digital replica of the print paper, is accessible from the app's navigation menu, but does not open within the app. It will open in your device's native browser. If you are a subscriber, you may be asked to log in to the eNewspaper to get full access.
I want to save an article so that I can read it later. How do I do that?
There are two ways to save an article:
- On the section front: Tap the bookmark icon (ribbon shaped) on the bottom right of the article cell you'd like to save.
- From an article screen: Tap the bookmark icon (ribbon shaped) on the top right of the article and it will save in your Saved section.
How do I access my Saved articles?
All of your saved items will appear in the Saved section, which is the first section listed on the right navigation panel which can be opened by tapping the "dotted hamburger" icon in the top right corner of the home page.
How do I remove an article from my Saved list?
Navigate to the Saved section (first section listed in the right navigation panel which can be opened by tapping the "dotted hamburger" icon in the top right corner of the home page), then tap the bookmark icon (ribbon shaped, bottom right of each article) to unsave this item.
Settings & Sharing
How can I share an article I read with a friend?
Tap on the share icon at the top right corner to get a list of share options. You can message or email an article as well as post it to Twitter and Facebook.
How can I reorder the sections in the app so that my favorite sections appear first?
Tap on the "dotted hamburger" icon in the upper right corner of the app. The section list will slide out. Then tap on EDIT to reorder and hide sections. Simply tap and drag the sections into the order you want them to appear in. Tap the checkmark, to clear it, from a section you want to hide.
Why are some articles in my feed grayed out?