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When companies ignore the do-not-call list

Columnist David Lazarus answers your consumer questions in this one-minute video.

Gary signed up for satellite service with DirecTV. He's also on the federal do-not-call list.

So guess what? He started receiving telemarketing calls from DirecTV.

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Gary asks: Can they just ignore the do-not-call list?

It would be nice if the do-not-call list was foolproof -- submit your number and never receive an annoying solicitation ever again.

But that's not how it works.

There are exceptions to the list, and one of the biggest involves companies you do business with.

For more information, check out today's Ask Laz video.

If you have a consumer question, email me at asklaz@latimes.com or contact me via Twitter @Davidlaz.

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