A YouTube spokesman, Jacques Hebert, said that "helping partners of YouTube is one of our top priorities."
"Anyone who wants to work hard has an opportunity to be successful on YouTube," Hebert said.
That's undoubtedly true, as is YouTube's claim that an ever-growing number of users are making decent cash through their videos. This month, Google pledged to spend $200 million promoting its YouTube content.
But I feel Robillard's frustration. It's tough dealing with a company that doesn't seem to want to deal with you.
It's also tough trying to turn a buck when you're not privy to basic information, such as how earnings are determined.
"It's complicated" isn't a very good explanation.
Neither is "trust us."
YouTube is an awesome site. Really. But it leaves something to be desired as a business partner.
David Lazarus' column runs Tuesdays and Fridays. He also can be seen daily on KTLA-TV Channel 5. Send your tips or feedback to firstname.lastname@example.org