Opinion
Get Opinion in your inbox -- sign up for our weekly newsletter
Readers React
Opinion Readers React
Readers React

Car-buying success isn't as simple as it sounds

To the editor: Thanks for publishing the step-by-step article. But you should have warned readers that a successful “no haggle” purchase assumes auto dealer personnel are honest. Case in point: I tried to use this process to purchase my most recent car. After identifying the make and model that met my needs, I sought price quotes. One was $700 lower.  ( “The keys to car-buying success,” Business, July 13)

I called that dealer, the assistant fleet sales manager confirmed the pricing, got approval and sent me an email quoting that price for a vehicle identified by VIN. She asked for a $250 credit card deposit. Done.

Well, not quite. When I showed up, I was told that “a mistake had been made by people not authorized to make the deal. The car will cost you $1,800 more than we quoted yesterday.”

The Internet has probably brought some transparency to the car-buying process, but as my experience shows, bait-and-switch is still alive and well. 

Alan Dubin, Los Alamitos

Follow the Opinion section on Twitter @latimesopinion  

Copyright © 2015, Los Angeles Times
Related Content
  • How to buy a car: Nine keys to success

    How to buy a car: Nine keys to success

    Research reviews, prices, safety and fuel economy ratings online to narrow your selection. Visit dealers to test drive and inspect vehicles on your list. Do not buy at this point. Research actual sales price data at TrueCar.com and KBB.com to determine the lowest price in the current market. Use...

  • Lesson of the '84 Games: Learn how to say no to the Olympic Committee

    Lesson of the '84 Games: Learn how to say no to the Olympic Committee

    To the editor: Three cheers for former L.A. County Supervisor and City Councilman Zev Yaroslavsky. We need to approach the potential bid for the 2024 Summer Olympics in a business manner. The International Olympic Committee is responsible only to itself. There is no oversight of this international...

Comments
Loading
71°