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Long Term Care
State inadequately investigates nursing home complaints, audit finds

The California Department of Public Health has failed to effectively investigate nursing home complaints, a state audit released Thursday found, with a total of 11,000 unresolved complaints in its system. The department, which is responsible for monitoring more than 2,500 nursing homes, classified more than 40% of these complaints and incidents as having caused or being likely to cause harm to a resident. Yet the state auditor’s office found that the average number of days these complaints were open ranged from 14 to 1,042 days. The Santa Rosa-Redwood Coast district office had 102 open complaints and incidents that posed a threat to a resident’s health or life. On average...

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