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On the Spot: Stranded in Florence between Lufthansa and Vayama

Question: I recently returned from a trip booked through Kayak/Vayama and had a disturbing experience. Last month, we were to travel home from Florence, Italy, by way of Munich, Germany, where we would embark for Los Angeles. Because of problems at the rental car return, we were too late to board the flight. I was sent to Lufthansa customer service, which could not help me rebook because the flight was booked through a third party. I then called Vayama, which told me that they would put in a request for the rebooking but that because it was Sunday, the New York offices were closed and I would have to wait until they opened on Monday morning. This is a company that deals with international...

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