Lodging a Complaint

This is a travel advisory for anyone planning to stay at Yosemite Lodge in Yosemite National Park: Bring your own bar soap (there was a liquid soap dispenser in our room) and other toiletries, as no amenities are provided.

Be assertive about your sleeping and breathing needs when making your reservation. Although we had reserved a no-smoking room with two double beds, we were given a room with a double and a twin, and when we complained, we were switched to a smoking room (“all that was left,” we were told).

Expect an energy surcharge, which, together with the county room tax, brings an already overpriced, very basic, motel-type room to a total midweek price of nearly $150 per night.

Yes, this is a park where one comes to enjoy the beauty and challenges of nature and put aside the luxuries of civilization. But the hotel should not be charging us for what nature provides while shortchanging us on the quality of its accommodations and service.

DIANA HOMER

Northridge