Dialing for dollars: Accessing a lender's phone records

Julia is apparently having trouble with her mortgage lender because she wants to know how long such companies have to maintain phone records.

I'm guessing that she's hoping there's a smoking gun in one of her past conversations with a bank rep.

ASK LAZ: Smart answers to consumer questions

Federal law requires that big banks keep customers' checking and savings records for a minimum of five years.

Mortgage records can vary from state to state, but it looks like most require that such files be kept for at least three years.

As for phone recordings, that may be a different matter. For more, check out today's Ask Laz video.

If you have a consumer question, email me at or contact me via Twitter: @Davidlaz.

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