Keeping gremlins out of a repair job

Tony has one of those chairlifts that help seniors and disabled people get up and down stairs. Unfortunately, a switch is broken.

Tony contacted the manufacturer and was told a replacement switch wouldn't be expensive, but the actual repair work could run hundreds of dollars.

ASK LAZ: Smart answers to consumer questions

The company refused to make the switch available so Tony could handle the fix himself.

He wants to know: Is that fair?

For the answer (plus a worst-case scenario), check out today's Ask Laz video.

If you have a consumer question, email me at or contact me via Twitter @Davidlaz.



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