Fliers are slightly more satisfied with the service offered by U.S.-based airlines since last year.
But with the airline industry ranked below the
The findings come from an annual survey of about 70,000 Americans and show that the airline industry ranks higher than only subscription TV and Internet service companies.
The American Customer Satisfaction Index, an independent benchmarking business developed at the University of Michigan, concluded that the industry improved 3% in 2013 to a rating of 69 on a 100-point scale. Not surprisingly, airline travelers were most turned off by crowded seating, extra passenger fees and poor customer service, according to the report.
Industry officials defended the nation's carriers, saying airfares have increased at only half the rate of inflation since 2000, even when accounting for those extra passenger fees.
Airlines also compare favorably with other modes of transportation such as taxis, said Jean Medina, spokeswoman for Airlines for America, the trade group for the nation’s airlines.
For example, she noted that the
"We have great numbers compared to other modes of transportation," Medina said.