Gary C. Kelly

Southwest Airlines to stop overbooking flights

Southwest Airlines to stop overbooking flights

Southwest Airlines plans to stop overbooking flights — an industry practice implicated in an ugly incident on a United Airlines flight that has damaged United's reputation with the flying public.

Last year, Southwest bumped 15,000 passengers off flights, more than any other U.S. airline. Carriers say they sometimes sell more tickets than there are seats because often a few passengers don't show up.

The practice of overbooking flights has come under intense scrutiny since April 9, when a passenger was dragged off an overbooked United Express plane after refusing to give up his seat for a crew member.

Southwest Chief Executive Gary Kelly said Thursday that the airline...

68°