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Writers Guild of America
Money for DWP trusts should go elsewhere -- like the ratepayer advocate
Money for DWP trusts should go elsewhere -- like the ratepayer advocate

"Please help me," said the letter from an 85-year-old reader in West Hills. "I am having trouble with my utility bill from the L.A.D.W.P." If only I had a dollar for every letter or email like that I've received. I'll fill you in on the West Hills case in a moment, but first I have to say it's no wonder that Los Angeles Department of Water and Power customers have trust issues. They've seen the stories about the new $178-million billing system that turned out to be a piece of junk. Some customers are getting billed too much, some too little, and some not at all, setting them up for huge catch-up bills, many of which are still being disputed. ...

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