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Online retailers improve delivery times over Christmas, study finds
Online retailers improve delivery times over Christmas, study finds

This time last year, the nation’s biggest online retailers were reeling from a wave of delivery shortfalls that left countless consumers empty-handed Christmas morning. But warmer weather allowed many of those retailers to bounce back this holiday season, according to a study by StellaService, a market research firm. Only 7% of orders placed by the firm failed to reach their destination on time -- a marked improvement from last year when 12% of orders were missed. “This year we saw improved performance within retailers' distribution centers. Retailers were turning around orders quickly,” said Kevon Hills, vice president of research at StellaService. “We...

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