Archive for Saturday, March 29, 2008
Kaiser trails in survey
Patients treated at Kaiser Permanente hospitals in Southern California were less satisfied than many of those at other hospitals in the region and across the country, according to data released Friday from the first nationwide satisfaction survey.
None of the 10 Kaiser hospitals in Southern California that participated in the survey exceeded the regional average when patients were asked if they would “definitely recommend” the hospital to friends and family. Among the 94 hospitals in Southern California that participated in the survey, Hoag Memorial Hospital Presbyterian in Newport Beach ranked highest, with 87% of patients saying they would definitely recommend the hospital. At the bottom was Garfield Medical Center in Monterey Park, where 42% of patients gave that endorsement.
Overall, the data showed that Southern California patients, on average, were slightly less satisfied about their hospital experiences than patients nationwide. Though 65% of Southern California patients would definitely recommend their hospital, 67% of Americans overall said the same thing.
At the highest-rated Kaiser hospital in Southern California, in Woodland Hills, 63% said they would “definitely recommend” the hospital.
Just 50% to 56% of patients would definitely recommend their Kaiser hospitals in Hollywood, Harbor City, West L.A., Riverside, Bellflower, Fontana and Panorama City.
To access the data, go to www.hospitalcompare.hhs.gov
Staff writer Charles Ornstein contributed to this report.
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