Firm Has a Hit Tracking Calls to Public Utilities

Oasis Technology Inc., a Camarillo software firm, has carved out a niche producing systems that track and analyze customers’ calls to public utilities.

Last year, Oasis began helping Southern California Gas Co. computerize information about such calls.

That project is continuing, reports Oasis President George Baldonado, and additional contracts have recently been received from the state’s two local telephone companies, Pacific Bell and GTE California.

“We expect most of the calls to be complaints about billing or service,” Baldonado said. “We’ll create a system that will track customers’ previous problems and how they were resolved. We’ll also help analyze trends, showing regions or types of service where problems tend to arise.”

Oasis, which expects sales of about $5 million this year, has been ranked by Hispanic Business magazine as one of the nation’s leading Latino-owned companies.