Greyhound to Improve Service for the Disabled

Greyhound Lines Inc., the nation’s largest bus firm, agreed to improve service for passengers with disabilities, resolving complaints that its drivers and other employees violated an antidiscrimination law, the Justice Department said. It added that the out-of-court agreement resolved complaints alleging that passengers with disabilities were denied boarding assistance, sustained injuries while being physically carried on and off buses and were verbally harassed. The complaints alleged that Greyhound, which carries more than 20 million passengers yearly to about 2,600 destinations with a fleet of 2,500 buses, had violated the Americans With Disabilities Act. Dallas-based Greyhound will pay more than $17,500 in damages, including individual payments to 14 people who brought complaints, the Justice Department said. The agreement requires Greyhound to make reasonable efforts to provide accessible bus service at all of the 2,600 destinations it serves when given 48 hours’ notice.