We all know them and depend on them, but like Rodney Dangerfield, the folks who work on the computer support help desks "don't get no respect.
That's according to a recent article in InformationWeek, which said that IT support managers earn, on average, $26,000 less annually than other IT managers. In addition to experiencing pay disparity, help desk workers regularly deal with agitated employees.
Human resources experts interviewed separately acknowledged that this is a problem that needs solving. Companies cannot afford to alienate help desk staffs, as they know the inner workings of information systems better than anyone.
Salary advances and a growing awareness of the importance of the help desk to a business' bottom line are helping to make the job a bit more palatable, HR experts say. But until more is done, the help desk will remain a way-station job that people will hold only as long as it takes to land a better, less stressful assignment.