Some Web Consumers Happy to Pay More?

“Free Stuff on Web Gives Way to Profit Motive” [May 13] tells about one Internet company that “recently sent a letter to users announcing the end of free shipping.”

And how did consumers react to the news that they will have to pay for what was free? “We got 7,000 responses, nearly all of them overwhelmingly positive,” said the CEO of the company. Can this be right?

I have never met any consumers who were “overwhelmingly positive” about having to pay more for the same product.

Scott Hugenberger

Irvine