Counter Culture
In 1999, inspired by her younger brotherâs rapid rise through the ranks at General Cinema Hollywood Galaxy, Cecilia Salas accepted an entry-level job at the same theater. Today the 24-year-old Los Angeles native and mother of two holds the position of Staff Lead. Her brother has since moved on. Salas, who names the âGodfatherâ films and âBraveheartâ among her favorites, says the best thing about her job is âthe crew and the customers. You meet all different kinds of people.â On a recent Friday night, we watched Salas in action.
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6:40 p.m. Salas arrives, 10 minutes late, in purple General Cinema polo shirt and black pants.
6:42 She stores her purse in locker emblazoned with an âEnjoy PORNOâ sticker, explaining, âItâs not mine,â and heads downstairs to concessions to help during the rush.
6:50 âOne Original Bavarian Pretzel,â says a middle-aged man, laying a five on the counter. Salas tells him the pretzel will take about three minutes to cook. âIâve got all the time in the world,â he says.
7:00 âWhat is it with this Coke machine!â shouts a co-worker. Salas assesses the situation. âAaah. Too much gas.â
7:10 A man in a Panavision Hollywood sweatshirt orders a medium popcorn. âBut can you fill it up halfway and then put butter on it, then fill it up, then put more butter?â Salas informs him that the butter is self-serve.
7:15 âIs that the only kind of sauce?â asks a 20-something Englishman, when presented his tray of nachos with side of orange liquid cheese. âTomato?â he asks, pronouncing the word like the Queen Mother. Salas shakes her head. âIf you want something hot,â she says, gesturing to the condiments counter, âthere are jalapenos over there.â
7:17 Salas visits the storage room to get more pretzels, water cups and monster popcorn buckets.
7:20 âPeople think itâs from Costco,â says Salas, as a colleague empties popcorn from a giant yellow plastic bag into the concession display. In fact it is popped fresh behind the scenes.
7:35 âWhoâs popping back there?â Salas asks a colleague. Itâs Lissette. Says Salas: âOh, she loves to pop. I donât know why. Itâs the most boring thing.â
7:50 Goateed guy wearing a Betty mask from âSugar & Spiceâ orders a âsuper large Diet Coke.â Behind him, another customer shows his date his nipple ring.
7:52 âDo me a favor, please,â asks a colleague. âCan you get me some Peanut and Crispy M&Ms; sometime this millennium? And some Goobers, too? And can you make it snappy?â Salas responds, âIâm going to make you do trash by yourself tonight.â
7:55 âExcuse me,â inquires an older Englishman. âHow do you actually put the butter on?â Salas demonstrates. âYou have to get it right up close,â she explains. âOh,â says the man, âthis is complicated.â
8:00 Referring to the eveningâs Usher Schedule and Breakdown Sheet, Salas determines break times. A colleague approaches. âMe and Gladys would preferably like our break at the same time because I donât have any money and sheâs going to buy me dinner,â she says. Another employee puts in his appeal. âI want to catch McDonaldâs while itâs open.â
8:40 Salas asks a new crew member to cover the door during another employeeâs break. âDo you know how to do it?â she asks. âYou just take âem and tear âem and put half in the box,â he answers. âWhich half do you keep?â Salas quizzes. Silence follows. âKeep the one with the big number on it,â she says.
9:35 Salas checks a fifty dollar bill for a colleague. After holding the bill to the light to confirm the watermark and feeling for ridges in Grantâs coat, she hands it back. âThatâs good.â
9:40 Noting an ice cream shortage, Salas gets Drumsticks and Bon Bons from storage.
9:45 âIâll take the Cherry Icee,â says a 30-something man, âthe red dye number five.â As he waits for his order, he announces to a friend, âYou know, the more you make, the more you spend.â
10:00 The new door guy tells Salas someone wants a refund. A manager intercedes.
10:07 âIâm going to kill this machine,â Salas says to no one in particular, as the Diet Coke dispenser shoots out pure foam.
10:09 âDo you have pizza?â asks a customer. âNo,â Salas tells him. âLet me have four hot dogs then.â Salas relays the order to a colleague. âPerros calientes?â asks the colleague, who is working on her Spanish.
10:12 A burly guy asks, âHow many ounces is a large popcorn?â Salas isnât sure. âHow many ounces is a large soda?â Forty-four, Salas tells him. âI was like a pregnant woman today,â he volunteers. âI just wanted to go to the movies and eat popcorn and Coke.â
10:20 Salas enjoys a Coke and Cup Noodles, both brought from home, on her break. Only about 41/2 hours to go. If sheâs lucky, sheâll be out by 2:45 a.m.
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