Advertisement
Business

Photos: Best airlines, worst airlines: JetBlue tops survey as scores slide

Rating: 78 out of 100. Southwest Airlines ranked second in the 2014 index with 78, down from 81 in 2013.

Rating: 78 out of 100.
Southwest Airlines ranked second in the 2014 index with 78, down from 81 in 2013.  (Charles Rex Arbogast / Associated Press)

Share

Among the nation’s largest air carriers, New York-based JetBlue scored highest in customer satisfaction for the third year in a row. But the rating for four of the six largest airlines dropped in 2014 compared with the previous year.

Satisfaction index: Delta Air Lines

Rating: 71 out of 100.
Delta Air Lines came in third and was up from 2013, when it scored 68.  (Michael Penn / Associated Press)

Satisfaction index: 'Other' airlines

Rating: 70 out of 100.
In the American Customer Satisfaction Index, passengers gave all the airlines not specifically named in this gallery, such as Virgin America and Alaska Airlines, a combined rating of 70.  (Michael Robinson Chavez / Los Angeles Times)

Satisfaction index: American Airlines

Rating: 66 out of 100.
American Airlines was fifth in the latest American Customer Satisfaction Index with a score of 66, up from 65 last year.  (Bill Montgomery / Associated Press)

Satisfaction index: US Airways

Rating: 66 out of 100.
US Airways ranked second-to-last among the nation’s largest airlines, receiving a 66, up from 64 in 2013.  (Keith Srakocic / Associated Press)

Satisfaction index: United Airlines

Rating: 60 out of 100.
United received the lowest rating among the largest airlines. The carrier’s score was down from 62 in 2013.  (Wally Skalij / Los Angeles Times)

Business

More From the Los Angeles Times

Advertisement