5 Images

911 Lapses

Susana Tupou sits in the family room of her Stockton home, her eyes fixed on the spot where her mother lay dying a year ago. (Al Seib / Los Angeles Times)
A recent family photo of 47-year-old Katinia Finau. The Tongan family matriarch collapsed in her home, and a series of technical and dispatcher errors sent rescuers to the wrong address. She later was pronounced dead at a hospital. (Al Seib / Los Angeles Times)
Kalolaine Peneueta, right, and her younger sister, Susana Tupou, with a memorial to their mother in the living room of their Stockton home. (Al Seib / Los Angeles Times)
Because of a miscommunication, a new dispatcher sent rescuers to Kaiser Road, a site in a farming area 13 miles from Keyser Drive in Stockton where Susana Tupou was waiting for help for her mother. (Al Seib / Los Angeles Times)
The street sign in front of the Keyser Drive home where Katinia Finau collpased and died. Confusion over the name of the street delayed rescuers trying to come to her aid. (Al Seib / Los Angeles Times)