Netflix in ship shape again


This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts.

Netflix, which hit a snag earlier this week that prevented it from shipping millions of DVDs to its customers, said this morning that it was back in business. Some of the customers affected by the delay might get their movies and TV shows in time for Saturday night viewing.

‘We’re now shipping from all of our distribution centers, with full expectation that everybody’s discs will go out today,’ said Steve Swasey, spokesman for the Los Gatos, Calif., DVD rental service. ‘All systems go.’


Netflix will issue a 15% refund to members whose discs were delayed this week, he said. About one-third of Netflix’s 8.5 million members were affected by the delivery delay, stemming from what company executives characterized as ‘severe technical difficulties’ but wouldn’t describe in any more detail. The credit will automatically appear on affected subscribers’ next monthly bill.

The stoppage hit all 55 Netflix distribution centers. The company on average ships 2 million discs a day.

‘We really regret this happened, and we’re doing everything we can to prevent this from happening again,’ Swasey said.

-- Alex Pham