Apple says it has no reports of problems with iOS 4 operating software from iPhone 3GS users


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An iPhone 3GS at an Apple store in Palo Alto in 2009. Credit: Paul Sakuma / Associated Press

Apple Inc.’s own online support forum is heavy with user complaints that their iPhone 3GS and iPhone 3G models are slower, have a quickly drained battery life and overheat, among other glitches, after upgrading to the new iOS 4 operating software. But on Wednesday, Apple said it was investigating iOS 4 issues only related to iPhone 3G user complaints, not the iPhone 3GS.


‘We’re not receiving any reports regarding it being an issue with the iPhone 3GS,’ said Natalie Harrison, an Apple spokeswoman. If customers are having problems, we advise them to contact Apple Care for assistance.’

Chris Squires, of Bakersfield, said he called Apple immediately when his entire contact list was wiped out after upgrading his iPhone 3GS to the iOS 4, but the employee couldn’t figure out what happened. And with all the other issues he’s been having, he said he’s been trying to find a way to revert back to his old operating system.

‘It doesn’t sync up to my Bluetooth anymore,’ Squires said. ‘If I’m in the middle of a text or e-mail or website, it’ll freeze and then I’ll have to power it down. I never really had to do that with the regular 3GS.’

Users of both older models of the devices have been complaining on Apple’s forum and various blogs since the iOS 4 rollout out in June, but the issue has been overshadowed by the ‘death grip’ antenna saga that has plagued the new iPhone 4.

The new operating system, which is also compatible with the iPhone 4, has 100 new features for the iPhone 3GS, which came out last year, and the 2-year-old iPhone 3G.

Although Squires said the upgrade delivers the features it promises for the most part, there are so many new problems that he’s now at a crossroads.


‘I’m in a situation now where I don’t even know if I want to keep the phone or not,’ he said.

-- Kristena Hansen