Research In Motion recalls about 1,000 BlackBerry PlayBooks


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Research In Motion recalled about 1,000 BlackBerry PlayBooks on Monday due to a software glitch that prevents users from getting their tablets set up after purchase.

‘RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up,’ the Canadian company said in a statement.


‘The majority of the affected devices are still in the distribution channel and haven’t reached customers. RIM is working to replace the affected devices.

‘In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.’

RIM officially issued the recall on Monday morning after the website CrackBerry reported that the retail chain Staples sent out a company memo on Friday warning that about 900 faulty PlayBook units would be recalled.

On Saturday, Engadget published a list that it said contains the serial numbers of the affected tablets.

The PlayBook, which features a 7-inch touchscreen and connects to the Internet over Wi-Fi signals, was launched on April 19 and sells for $499.



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-- Nathan Olivarez-Giles

on April 19. Credit: Scott Olson / Getty Images