A Bum Trip

I read Jerry Hulse’s article in the July 21 edition called “A Bum Trip.” In some of the facts, I have to agree with him. Where I have to disagree with him is on check-in requirements. Having been in the hotel/motel industry for over 20 years, I have found a great change in the attitude and requirements in registering guests. It used to be that you could say, “I’ll pay on check-out,” and they took you at your word, but those days are gone. As for the handling of your meals, I am finding that if a customer has paid cash for the lodging, he has no credit and cannot charge anything to the room. It is only good business practice.

JACK DANIEL

general manager

Best Western

Beach Terrace Inn

Carlsbad, Calif.

Good business practice to awaken a guest at 10 p.m. and ask for more money?