Bag Refusal Urged

Last week I had an argument with my boss at Oshman’s Sporting Goods over customer service. Since I started working at the company, I made a conscientious effort to ask customers with only one or two small objects if they wanted a bag. My boss reprimanded me by saying this was not good service and I should let the customer decide.

I thought about this and concluded it was not only good customer service but my responsibility. In today’s conscientious society, people want a company to be environmentally concerned. Automatically giving a bag displays a wasteful way of thinking, which is offensive.

Moreover, it is my personal responsibility because I can ask, but the environment cannot. The trees cannot plead for people to not waste, and the animals have no way to cry for conservation.

Each of you are customers every day. I ask you to perform the simple act of not taking a bag. And please let companies know that customer service consists of employees who are aware of the problems in our world.

AVIVA MALLER, Encino