Lodge Apology

I would like to apologize for the incidents that occurred during C.N. Stockton’s stay at Crater Lake Lodge (“Lodge Lament,” Letters, Sept. 17). We incurred numerous operational snags that we did not anticipate in our first year of operation after six seasons of renovations. It appears that we did not focus enough on training our seasonal help. This will not be the case in the future.

At a national park, the concessionaire doesn’t have complete control of the building it has been contracted to run. We do not own Crater Lake Lodge and did not participate in some of the appliance selections for the lodge. It is a historic building, and we can’t include air-conditioning and we cannot provide anything that is construed as detrimental to its historical significance.

We are in no way a resort like the Ritz-Carlton. We are in an isolated area with what should be considered the eighth natural wonder of the world, Crater Lake, at our backdoor. We are committed to providing our visitors with attentive service, fine cuisine and helpful team members. We realize we did not fulfill this commitment this year, but we will go out of our way to make sure we do from this point on.

MICHAEL ROMICK

Director, Sales/Marketing

Crater Lake Lodge

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Did Stockton ever look at Crater Lake? Too busy being critical. Our stay was totally the opposite. Room 205, a corner room with a lake view, had two beds and good cross ventilation for $119. Dinners were close to gourmet and service almost always above average. At night, we sat on the porch and watched the stars; during the day we hiked. Best anniversary in 37 years. RITCHIE SAUNDERS

Pacific Palisades