Customers Aren’t Being Served by Wells Move

Wells Fargo is finally realizing that they can’t fool the people with notices like, “Beginning June 1, to improve customer service, no over-the-counter transactions will be accepted that can be done on ATM machines” (“Merger Woes Take Toll on Wells Fargo,” July 10).

Who were they kidding? That’s a decrease in customer service, not an improvement! That’s the sort of action Wells has been taking, and that’s why customers are leaving.

STEVEN B. OPPENHEIMER

Northridge