New IRS Head Is Sworn In, Says Reforms to Take Time

Charles O. Rossotti was sworn in Thursday as the new IRS commissioner, promising to make the agency more taxpayer-friendly but noting that major improvements would take time.

“There is simply no way to fire a magic bullet and achieve the results that we are seeking,” Rossotti said, although he acknowledged the heavy criticism of the agency.

Treasury Secretary Robert E. Rubin administered the oath of office to Rossotti, 56, of Washington, D.C. He becomes the first non-tax lawyer or accountant to head the Internal Revenue Service in decades. Last week, the Senate approved Rossotti by a 92-0 vote.

Overhauling the IRS has become a priority in Washington since a congressional panel released a yearlong study that described severe shortfalls in service, management and the IRS’ computer system.

This study, combined with dramatic Senate hearings into taxpayer abuses, led the House to pass a major IRS restructuring bill this month. Senate action is expected next year.

The Clinton administration had initiated several changes as well, such as halting a failed computer modernization program. Selection of Rossotti, an experienced private sector executive with broad technology experience, is central to the administration’s plans to revamp the agency.

Rossotti said important reforms have already started. He replaces Michael P. Dolan, the deputy IRS commissioner, who has been acting commissioner since May.