J.D. Power, Metzler Will Team for Utility Survey

J.D. Power and Associates and Metzler & Associates have formed an alliance to conduct the energy utility industry’s first independently funded customer satisfaction survey.

The initial survey, scheduled to be released in the summer, will measure residential consumers’ satisfaction with the 100 largest electric utilities in the United States--companies that serve 90% of all residential customers.

Agoura Hills-based J.D. Power, known for its vehicle satisfaction surveys, and Metzler, based in Deerfield, Ill., are in the process of soliciting energy utilities interested in becoming charter members in the study.

In return for their input, those members will receive a preview of how each of the 100 companies performed in the survey, before it is released to the public.