Battle Spilling Over Onto the Internet


The Kosovo conflict has begun to spread to the Internet, turning cyberspace into an ethereal war zone where the battle for hearts and minds is being waged through the use of electronic images, online discussion group postings and hacking attacks.

Just as television brought the Vietnam War into the living rooms of America, the Internet has brought a surprisingly intimate view of this conflict to computer users--but one that may or may not be true.

The conflict in Kosovo is, in many ways, the first Internet war. And even when the cyber battles stoop to juvenile antics, they bear the seeds of the future of information warfare.

"This is only the very, very beginning," said Winn Schwartau, a computer security consultant and author on the subject of information warfare. "It's going to grow exponentially, and eventually it will have a major impact on war."

This week, the NATO Web site, usually a sleepy spot on the Internet, was assaulted by hackers from Belgrade, the Yugoslav capital, who inundated NATO's computer system with e-mail and computer queries that made accessing the site difficult.

At the same time, a group of hackers, working under the name MacroHard Group, attacked a site called, replacing the site's information with a link to a banned Belgrade radio station.

"If you're looking for the truth, visit WWW.B92.NET," read the new version of the Web page. The hackers left a defiant message, in hacking vernacular, to boast of their exploit: "SAMURAI RULLEZ!"

As the battle by Serbian forces on the ground and NATO forces in the air continues in Kosovo, governments and private citizens have embraced the Internet as a way of waging their own propaganda war. Because of the ease of publishing on the Web and the anonymity allowed by electronic communications, the Internet has become a prime site not only for propaganda and news, but also to attack and harass the enemy.

The hacking attacks have occurred sporadically since the beginning of NATO bombing in Yugoslavia. The damage caused by the hacking has been minimal. In the case of NATO's computers, the worst appears to be that accessing the page has been more difficult.

"Since the 28th of March, the service from our Internet home page has been erratic, to say the least," NATO spokesman Jamie Shea said at a news conference earlier this week.

Schwartau said that the power of these hacking attacks is not in the attack itself but in the media frenzy that immediately follows, hyping a minor technical assault into a propaganda coup.

"You're not messing up NATO," he said. "But after a hundred media organizations pick up on it, it becomes a huge issue. It isn't the hack--it's the CNN effect. It becomes a very effective tool."

Schwartau said that at this point, the most powerful aspect of Internet war is not its ability to cripple vital computer systems but rather the ability to control the flow of information and propaganda. In past wars, the flow of information could be controlled by governments and media organizations; the conflict in Kosovo has presented a new realm of possibilities.

The flow of news and messages on the Internet has highlighted the strengths and weaknesses of the medium as a direct, unfiltered source of information.

Dozens of Serbian Web sites have sprung up, providing a steady flow of news reports from Tanjug, the official Serbian news agency.

The Serbian Information Ministry has been running its own Web site, SerbiaINFO, which refers to Western forces as "NATO criminals."

Ethnic Albanian sites have launched their own information attack, with headlines about "Serbian terrorists."

Even with the expulsion of most foreign journalists from Kosovo, the news has continued to flow outward in numerous Web site, e-mail and online discussion group accounts of the fighting.

In an e-mail message that circulated on an electronic mailing list, a Serbian Orthodox monk, Father Sava Janjic, has been providing his account of the conflict to the world.

"Despite official promises--that the attacks will be launched against military targets only--several civilian areas have already been hit, including the village of Gracanica, where one of the most sacred Serb Orthodox monasteries is situated. We do not know anything about our sisters in Devic, where the new KLA [the ethnic Albanian Kosovo Liberation Army] attacks were reported," he wrote.

One message that was posted Wednesday in an Internet discussion area from an anonymous writer gave a sense of the closed-in fear of the conflict.

"The planes flew really low [Tuesday] night, and for every one, antiaircraft fire responded from the ground, shooting into the sky. On the streets, [you] could hear lots of shouting: cursing at Albanians, NATO, America, Britain, [President] Clinton, [British Prime Minister Tony] Blair, Muslims, Turks--everyone who doesn't speak Serbian.

"It was around 10 p.m.," it went on, "when I heard sounds of boots running up the stairs of the building where I stayed [Tuesday] night. (I haven't slept at home for a week.) Then I heard hard knocking on a neighboring door. 'That's it,' I thought, 'they've arrived.' Still, I was amazed how you calm down when the danger comes that close."

One of the conveniences of the Internet is the ability to remain anonymous. A San Diego-based Internet company, Anonymizer Inc., has set up a service that allows Serbs and Kosovo Albanians to send e-mail and surf the Web without being identified or traced.

The service removes all identifying marks on messages and provides a confidential link to other Web sites so a person's electronic movements cannot be followed.

Anonymizer President Lance Cottrell said the service was set up March 26 at the urging of humanitarian aid groups that were growing concerned about the flood of e-mail from Kosovo and Serbia that appeared to contain people's real e-mail addresses.

"They were all leaking lots of personal information," Cottrell said. "Our interest is in the free flow of information and protecting people's privacy, whatever side of the conflict they are on."

Since the service was established, he said, thousands of messages have been filtered from people on both sides of the conflict. "I'm sort of surprised that word has gone out so fast," he said. "We started seeing people right away."

For Cottrell, the speed with which people began using the service was itself a telling detail. "It shows that people are very scared," he said.


Kosovo Crisis Web Sites

Here are just some of the many Web sites available for information relating to the Kosovo crisis. Note: With the exception of the Los Angeles Times Web site, sites listed are not endorsed by The Times.


Space for posting comments on the crisis in Kosovo.


Official Web site of NATO


U.S. State Department special section on Kosovo; posts press statements, fact sheets and maps about the crisis.


British Ministry of Defense, including a special section on Operation Allied Force in Kosovo.


Kosovo Humanitarian Aid Organization aiding Kosovars displaced by war.


CIA World Factbook--Serbia and Montenegro


Amnesty International 1998 Annual Report on Yugoslavia


Jane's Kosovo Special Feature includes photos, maps and information about Kosovo.


BBC news coverage of the crisis.


Yugoslave government Web site w/data on Kosovo, history of country, etc., In English. Also background on country and culture.


Official Department of Defense link with breaking news, briefings, links to all armed services branches, statement of mission of the Department of Defense; links to Bosnia.


Department of Defense link about operations in Bosnia that allows you to send greetings and encouragement to the troops posted in the Balkans.


Task Force Eagle 'Post-a-Message-to-the-Soldiers' Page


Air Force home page. Photos, links to news, information on planes and weapons.


Los Angeles Times site for information on the conflict. Information, photos, maps and analysis.


Researched by LESLIE CARLSON and REBECCA PERRY/Los Angeles Times

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